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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Paseo Xaman Ha, Lt.1, Playacar, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Palmaia The House Of Aia All Inclusive Wellness Resort, a 5-star sanctuary in Riviera Maya, offers holistic wellness programs integrating yoga, meditation, sound therapies and plant-based dining across four specialty restaurants.

Eco-Conscious Room Features

The spacious suites at The House of AïA feature air conditioning, free WiFi, mini-bar, Nespresso coffee machine, seating area with sofa, flat-screen TV and eco-friendly amenities.

Culinary Excellence

Top-notch chefs trained in Michelin-starred restaurants oversee the plant-based menus at four restaurants, offering 24-hour room service and optional non-vegan add-ons.

Wellness Activities

Palmaïa's Atlantis Spa integrates jungle-inspired architecture with modern design, while daily activities include yoga classes, sound baths, energy healing, and poolside DJ sets.

Secluded Natural Setting

Located 3 miles from Aeropuerto de Playa del Carmen, the resort offers seclusion between virgin jungle and oceanfront.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Family King Suite
Max:
1 person
540 sq. feet 
Bed options:
1 King Size Bed
Landscape view
Shower
Coffee machine
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King Suite
Max:
2 persons
540 sq. feet 
Bed options:
1 King Size Bed
Sea view
Shower
Coffee machine
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Family King Suite
Max:
2 persons
540 sq. feet 
Bed options:
1 King Size Bed
Sea view
Shower
Coffee machine
Check Prices
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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center
Playa del Carmen 2.3 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 3.0 mi
Cancun (CUN) 37.7 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Locker room
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Snorkeling
  • Yoga class

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Special diet menus

Business

  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Playpen
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Infinity pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Sun terrace
  • Spa & wellness center
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Full body massage
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
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Location

Paseo Xaman Ha, Lt.1, Playacar, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
Map view
Paseo Xaman Ha, Lt.1, Playacar, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
Nearby
Beach
Playacar Beach
1600 ft
Restaurants
Il Piemonte
2200 ft
Paseo Xaman Ha

Reviews and Ratings

Feedback from previous guests about their experience.
54%
enjoyed the hotel and would happily return
5.4/10
Guest rating
Rooms
8.4
Location
8.8
Service
6.6
Dining
7.8
Guest reviews
5.4/10
based on 5 reviews
9.3
9.3/10 based on 216 reviews
Darren
United States of America, March  2025
6.0/10

I had an interesting stay at Palmaia The House Of Aia. The setting is truly gorgeous, surrounded by jungle and boasting a fantastic beach. While I loved the spacious and modern room, along with the varied dining options that were both fresh and tasty, I faced a few service challenges that detracted from my experience, especially on special occasions. Overall, it offered a blend of positives but also areas for improvement.

Rooms
8.0
My room was spacious, clean, and modern, providing a comfortable retreat throughout my stay.
Service
6.0
The staff were friendly and eager to help, but I did encounter some slow service and confusing coordination during meals.
Location
9.0
The location is beautiful, set in a tranquil area surrounded by nature, away from the busy Playa del Carmen crowds.
Dining
8.0
Dining was varied and enjoyable, with lots of fresh options. I appreciated the healthy selections offered that didn't compromise on flavor.
Facilities
8.0
The facilities were well-maintained and included lovely spaces for relaxation and activities, enhancing the overall experience.
James
United States of America, March  2025
6.0/10

I had a mix of experiences at Palmaia; while the location and food were spot on, some service hiccups dampened things a bit. The beach was beautiful, and my room was well-designed and clean, but certain aspects like lost items and privacy issues were concerning. Overall, I appreciated the effort but felt there were areas that needed improvement.

Rooms
5.0
My King Suite was spacious, aesthetically pleasing, and super clean. I loved the little touches like the amenities they provided.
Service
5.0
While the staff were mostly friendly and eager to help, I encountered some major issues like lost items and privacy breaches that were hard to overlook.
Location
5.0
The resort is in a stunning area, surrounded by jungle and totally detached from the busy Playa del Carmen scene. The beach is pristine and well-maintained.
Dining
5.0
Dining was a highlight with a great variety of fresh food options that surprised me. Everything from the a'la carte selections to snacks was delicious.
Facilities
5.0
The facilities were excellent, with a fantastic gym and plenty of activities included. However, the transportation options were pricey compared to other choices.
Timothy
United States of America, February  2025
5.4/10

My stay at Palmaia was truly excellent, making it a perfect place to unwind and rejuvenate. The idyllic scenery, really good food, and welcoming staff created an lovely experience. However, the service in the main restaurant could use some improvements, as I experienced some delays with my orders. Overall, I'd rate this retreat highly.

Rooms
10.0
My Ocean Front King Suite was absolutely spacious, clean, and modern. The amenities were exciting, and I loved being welcomed with strawberries and dark chocolate.
Service
8.0
The staff was exceptionally friendly and supportive, making my experience nice. However, I did notice some slow and disorganized service at the main restaurant, especially with breakfast.
Location
10.0
The location is stunning, nestled in the jungle and with a beautiful beach that feels like a private oasis. It truly allows you to disconnect from the crowded areas of Playa del Carmen.
Dining
9.0
Dining options were varied and delicious, with plenty of healthy choices. The vegan concept was impressive, and I appreciated that there were still options for those who enjoy some animal products too.
Facilities
9.0
The facilities offered everything I could need, including room service and wellness activities that made my stay relaxing and fulfilling. The gym was particularly unique, surrounded by lush jungle.
Chad
United States of America, February  2025
5.4/10

My stay at Palmaia The House of Aia was almost heavenly. The hotel boasts stunning design and the food was truly really good, especially given it's all vegan and vegetarian. However, there were a couple of service hiccups that left some negative impressions, which is unfortunate for what should be a five-star experience.

Rooms
9.0
The King Suite I stayed in was spacious, modern, and impeccably clean. I loved the added touch of having a bathtub to unwind in. The aesthetic of the room was just stunning.
Service
6.0
While the personal butler service was a great perk and the restaurant staff were friendly and eager to help, I did encounter a few lapses in service. Notably, my husband's birthday surprise was mishandled, and there was a concerning incident with our room door being left wide open.
Location
10.0
The resort's location is genuinely magical. Surrounded by lush jungle, I felt like I was in a paradise away from the crowded Playa del Carmen. The beachfront was pristine, making it the perfect escape.
Dining
9.0
I was pleasantly surprised by the depth of the vegan menu. Every meal was fresh and delicious, with standout options like the taco truck. The variety offered for non-vegans was also a nice touch.
Facilities
8.0
The facilities were comprehensive, offering everything from room service to daily activities that kept me engaged. I particularly loved the yoga sessions set against the backdrop of nature.
Matthew
United States of America, October  2024
5.0/10

I recently stayed at Palmaia The House Of Aia for 7 nights, and it exceeded my expectations in every way. The serene atmosphere surrounded by jungle was perfect for relaxation and reconnecting with myself. While I loved the beautiful beach and stunning decor, the service wasn’t always consistent, especially at the restaurants. Overall, it was still a fantastic getaway, with amazing food and beautiful scenery.

Rooms
10.0
My Ocean Front King Suite was spacious, modern, and super clean, with thoughtful amenities like strawberries and dark chocolate waiting for me. The bed felt like sleeping on a cloud!
Service
8.0
The staff were friendly and made me feel like family, but some of the restaurant service, especially at Su Casa, was slow and could definitely be improved.
Location
10.0
The resort’s location is stunning, surrounded by lush jungle, making it feel private and remote despite being close to Playa del Carmen. The beach was pristine too!
Dining
8.0
The variety of healthy, plant-based meals was impressive, though the options for non-vegan kids could be better. I enjoyed the creative dishes at all the restaurants.
Facilities
8.0
I loved the atmosphere at the Eolo bar and the daily activities offered like yoga and meditation. However, the adults-only pool service could be improved.
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Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room